FAQ

Pluggi is your trustful source for collectible sneakers. Whether you are looking to buy or sell, Pluggi ensures a fair process. Our authenticity guarantee and buyer protection make Pluggi then most efficient, safe and transparent marketplace for buying and selling sneakers.

Verified sellers list their sneakers for sale and buyers can browse through the selection of sneakers on our website.

If you purchase a sneaker, the seller is required to ship the sneakers to us and we inspect them very carefully. Only if we can guarantee the authenticity, we ship them to you. If we identify them as replicas or not as described, your order is canceled and we refund you immediately.

You will also find some items labeled as “Instant Shipping”, which sellers have sent to us before and already have been authenticated and verified. If you purchase items labeled as “Instant Shipping”, we ship them to you directly from our facility.

We are available via mail at [email protected]. If you have an existing sellers product or order number, do not forget to mention it in your inquiry.

We will respond to your request within 24 hours.

You can delete your account in the settings section of your account.

On our platform we only accept authentic sneakers. If you can not find your sneakers in our database, you can still list them for sale and we will add them.

Currently you can only sell new sneakers on Pluggi. If your sneakers have defects, you can still list them as new and tick the issues while listing the shoes.

To ensure high quality and safety on our platform, we carefully review all sellers before they are allowed to sell on Pluggi. We are approving new sellers on a rolling basis. You can request to become a seller by tapping on “Become a seller” in your account. We will notify you as soon as your request has been approved.

At Pluggi we value speed, but also safety. As we currently experience a higher amount of request, we ask you for patience and will notify you as soon as possible.

After your account is approved for selling, you can tap “list sneakers”. Fill out the form with all required information and we will add them to our listings.

The selling price is set by you as the seller only. Your listing will be added to our database without any adjustments. Please keep in mind that listings with realistic prices will sell faster.

Please keep in mind that we only accept new sneakers on Pluggi.

We consider these not as new anymore:

Usually the SKU can be found inside the sneakers or on the box.

If your sneakers have defects, you can still list them as new, but it must be noted in the listing.

Following issues can be selected:

• • Smell (smoke etc.)
  • Discoloration (from age or manufacturer)
  • Missing insoles (replacement, no insoles)
  • Marks (glue, scuffs, paint)
  • Cut or crack (production defects)
  • Other defects (i.e. dust bags, hang tags, laces)

We understand that boxes may have some damage from the original retailer. You can still list them as new, but it must be noted in the listing.

We consider these not as new anymore.

The commission fee is 9% + 5€. This includes shipping costs to us. Only when your item is sold, the commission fee is charged. Before you list a sneaker for sale, all fees are calculated automatically. The commission fee will be deducted from the listing price.

Currently, we only accept sellers from Germany.

What Pluggi offers:

Pluggi offers a high-quality marketplace for buying and selling collectible sneakers. With marketing and topic-related content we ensure a high volume of visitors on our site, which offers you as a seller a large potential pool of buyers. Every sneaker sold on Pluggi is carefully checked for quality and authenticity, processed and shipped to the buyer. Our specialists inspect every detail from stitching, material, form, label, color, serial number and much more and check them with our database in order to ensure its authenticity and quality. We bear the shipping costs for you, take care of the temporary storage of your sneakers, and send them to the buyer using a high-quality and fancy packaging.

All this causes costs, which we cover with the selling fees.

For a marketplace to function properly, it is necessary for all participants to respect the rules. For this reason, when a sale is confirmed, it can no longer be canceled.

If an item is not shipped within 72 hours, it turns out to be not authentic, has not the specified size or condition, the selling fees still apply.

If you want to change the price of you listing or completely delete it, go to your account and tap “Edit listing”.

Sneakers are listed on Pluggi for 30 days. As long as your items are not sold, you can easily remove them at any time. Just go to your account and tap “Edit listing”.

We aim to provide our customers with the best possible experience when buying on Pluggi, which is why we want to keep our selection constant. If you want to delete your listing, go to your account and tap “Edit listing”. If you must delete your listing, you may only do so if your listing is not sold. Just go to your account and tap “Edit listing” and select “Delete listing”.

Share your listing on Facebook, Twitter, Pinterest and Email by simply tapping share under the product.

In your account you can create a shipping label after you have confirmed the purchase (you have 24h time). Nobody likes to wait. While you don’t want to wait long for your money, the buyer doesn’t want to wait for his sneakers for a long time either. So please send the sneakers to us within 72 hours using only the shipping label we have created.

Note: To provide all parties with the best possible marketplace experience, we ask you to meet the deadlines. You can change, remove or pause your offers at any time before a sale. To do this, go to your user account.

Please make sure that the goods are sufficiently protected against damage. The shoebox is part of the goods. Therefore, please use an additional shipping box in which you can send the shoes and the box without damage. Send each sale individually and with the corresponding shipping label.

Once you have shipped the shoes, your job is done and you will receive your money once the shoes have passed the authentication process.

As seller you can always send us your sneakers free of charge. Once your sale is confirmed, we will send you an email and you can generate a prepaid shipping label.

To ensure all sneakers sold on Pluggi are authentic and in the right condition, sellers are required to send their sneakers to us once they are sold. We will send you an email and you can generate a prepaid shipping label. Once your sneakers have arrived at our warehouse, they are verified by our specialists. After they are authenticated, you will be paid and we take on the responsibility of shipping to the buyer.

You will be paid as soon as your sneakers have been authenticated by our specialists. Selling fees will automatically be deducted from your earnings. We then take on the responsibility of shipping to the buyer and dealing with any issues. When entering your payment information, please make sure your everything is correct.

You will be able to generate your prepaid, pre-addressed shipping label through the link in your sale confirmation email. Please use this only to avoid any tracking errors and delays with your payment.

All items unrelated to the actual order will be disposed of upon arrival. For additional assistance, please email us at [email protected].

If your sneakers do not pass the verification process administered by our specialists, the buyer
will be refunded the full amount and you will be invoiced the costs.

You have a total of 72 hours to send the sneaker to us when it is sold. Within the first 24 hours you must confirm the sale, otherwise the purchase will be cancelled and the fees will remain.